Refund policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us,
Chiraku GmbH
Bismarckstraße 147
28203 Bremen
Germany
Email: info@chiraku-coffee.de
of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email.
To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days after the day on which we are informed of your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent back the goods, whichever is earlier.
You must send back or hand over the goods without undue delay and in any event no later than fourteen days after the day on which you inform us of your withdrawal from this contract, to the following address:
Chiraku GmbH
Bismarckstraße 147
28203 Bremen
Germany
The deadline is met if you send back the goods before the fourteen-day period expires.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Damaged or Incorrectly Delivered Goods
Please inspect your order as soon as reasonably possible after receipt. If an item is damaged or you have received an incorrect item, please contact us at info@chiraku-coffee.de .
Your statutory rights in respect of defective goods remain unaffected. Contacting us is not a prerequisite for exercising these rights.